![]() ![]() Zendesk Connect provides customer intelligence so businesses can reach out with relevant and helpful messages. It makes customer data accessible across an organization, so businesses can measure and understand the entire customer experience. Zendesk Explore powers analytics and unifies data for all of Zendesk’s products and any third-party source. Zendesk Explore and Zendesk Connect together turn customer data into proactive and personalized experiences for customers. It helps organizations understand their customers, improve communication, and offer support where and when it’s needed most. The new Zendesk family of products represents the company’s shift from a single customer service product to a unified family of products all focused on improving customer relationships. “We’re changing that with products built for relationships first.” It’s been built for department silos and separate ‘clouds,’ not the seamless experience customers expect today,” said Mikkel Svane, Zendesk founder and CEO. “For too long, business software has been built for businesses at the expense of customers. As part of its move beyond customer service, Zendesk also introduced Zendesk Connect and Zendesk Explore, two new products that create a more personal connection between customers and organizations through customer intelligence and deeper analytics. (NYSE: ZEN) today launched a redesigned company brand and an expanded product family focused on building better customer relationships. ![]() SAN FRANCISCO, CA–October 26, 2016–Zendesk, Inc. Zendesk Expands Beyond Customer Service by Unveiling New Brand Identity and Growing Product Family ![]()
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